All ticket prices for events that occur in the Kingdom of Thailand are stated in Thai Baht (THB). All ticket prices for events that occur outside of the Kingdom of Thailand may be quoted in either US Dollars (USD) or a local currency that will be clearly displayed at the time of purchase. We may provide dynamic currency conversion services through a third-party at our discretion, however final currency for purchase and purchase amount will be clearly stated for acceptance at time of purchase. Invoices will also refer to transaction currency.
We accept several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in the Kingdom of Thailand, Oneplace.Events accepts Visa and MasterCard (and more options as they become available). If the event for which you are buying tickets is located outside of the Kingdom of Thailand, Oneplace.Events will offer a variety of payment methods that are available based on third party services. We will work to provide as many options as possible and with PCI Level 1 security. We will also try to update this policy regularly to reflect our changes in payment methods.
Who You Are Buying From
One Place Events acts as the agent to those who provide events, such as venues, teams, artist representatives and fan clubs, promoters and leagues ("Event Providers"). When you purchase a ticket for an event that is located in the Kingdom of Thailand, then Soko Enterprise Ltd. will be handling the transaction and collecting payment for the Event Provider. When you purchase a ticket for an event that is located outside of the Kingdom of Thailand, then Soko Enterprise Ltd. will also be handling the transaction and collecting payment for the Event Provider unless otherwise stated in the footer of the subdomain through which the purchase is occurring.
If you purchase a resale ticket through One Place Events, you will be purchasing that ticket from either (a) a reseller who is not an Event Provider, such as other fans or season ticket holders,or (b) in limited circumstances, the Event Provider. Please note that One Place Events itself does not post tickets for resale on the Site. If your listing also appears on another resale site, and if for any reason One Place Events becomes unavailable for your event, your listing will be removed from our site only.
Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void.
Pricing and Availability
We sell tickets on behalf of Event Providers, which means we do not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, phone centers, affiliate retail locations and more. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, we do not control this inventory or its availability. Check out our FAQs section for more information on ticket availability. Similarly, we facilitate 3rd party ticket resale transactions through One Place Events, but do not set the ticket prices or determine seating locations of those resale tickets. Please be aware that resale tickets may be posted for sale via One Place Events at prices that are higher than their original or displayed prices.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your Ticketmaster account or Ticketmaster customer service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Service Fees and Order Processing Fees
Tickets purchased on our Site are typically subject to a per ticket service fee and a non-refundable per order processing fee. In some cases, delivery prices or printing surcharges will also be owed. You may be able, in some instances, to purchase tickets directly from the venue box office without paying our service fee. For resale tickets, the buyer will pay fees that may be reflected during the purchase process or that may be included and deducted from the amount displayed as the resale price of the ticket. However, for transactions that occur through our site, we do charge service and processing fees accordingly.
Number of Tickets or "Ticket Limits"
When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This ticket limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.
Lost or Stolen Tickets
If you lost your Print-at-Home ticket you can print another copy. But if you're worried someone might find and try to use it, please contact us to get a replacement ticket with a brand-new barcode - that way only you can get in.
If you bought your lost, stolen, damaged, or destroyed ticket at a One Place Events affiliate retail location, please return to the same location.
Once a recipient accepts a ticket transfer, a new barcode is issued and the sender's tickets are invalid. If a ticket has been transferred multiple times, only the ticket from the last transfer will be valid for event entry – all previous ticket barcodes will be invalidated.
The sender can modify or cancel a ticket transfer before the recipient accepts the transfer - not after. Note: We may cancel transferred tickets if they were obtained fraudulently or otherwise in violation of our policies. If an event is canceled or rescheduled, only the original purchaser will be eligible for a refund.
Recipients can choose only Print-at-Home (the same as Mobile Tickets) Mail (if One Place Events is offering it) or Pick-Up (if the event offers it). All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance (if offered) will not apply to transferred tickets.
Opening Acts / Festival Acts
Opening acts or guests may sometimes tour with headlining performers. We are not always made aware of opening acts or the length of their performances. Opening acts, as well as festival performers, are subject to change or cancellation at any time without notice. No refund will be owed if an opening act or festival performer is changed or canceled.
Canceled and Rescheduled Events
Occasionally, concerts are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that concert. For exact instructions on any canceled or postponed concert, please check the concert information online or contact us.
If an event is canceled, and you purchased your ticket through Oneplace.Events or our phone center, we will automatically issue you a refund to the credit card, debit card or gift card that you used to purchase that ticket. If a ticket was purchased through an affiliate retail location, then you may only be able to receive the refund by presenting the ticket yourself to the One Place Events retail location where it was purchased. Any surcharges incurred as a result of Pick-Up, Mail or other physical tickets are not refundable.
If the event was moved or rescheduled, the Event Provider may set refund limitations. Please contact us for more information or to request a refund if you cannot attend the rescheduled event. Please make sure to include/provide your ticket and reference numbers so we can expedite your refund if applicable.
Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by Event Providers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. However, some venues or teams may offer refunds on a case-by-case basis after you purchase tickets. Affiliate One Place Events retail locations cannot exchange tickets bought online or by phone.
In addition, we may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price. There are also no refunds, returns or exchanges for digital downloads or hotel/festival packages.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and we may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
If we issue you a refund for a ticket due to a canceled or postponed event, we will issue a refund of the ticket's face value paid (or, for a discounted ticket, then instead the discounted ticket price paid) and all service fees, except any surcharges paid for Pick-Up, Mail or other physical tickets. If a ticket was purchased through One Place Events, the event was canceled and a refund is issued, we will issue a refund of the ticket price you paid through One Place Events and the service fee (if any) you paid. In no event will delivery charges or any other amounts be refunded. For ticket insurance refunds, please contact the insurance provider. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, One Place Events customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer without further notice.
Different combinations of delivery methods may be offered, depending on factors that include the venue or country where the event is to be held, the country in which you live, how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchase process. For security purposes, we can only ship tickets to the billing address on file with the credit card company that is used for your purchase.
Generally, some of the following delivery methods may be offered:
- Standard Mail - for events that occur in the Kingdom of Thailand, but only if you make your ticket order at a time that is sufficiently before the date of the event. If the event is in the Kingdom of Thailand, then you will only be able to use this method if you have a Kingdom of Thailand billing address.
- Expedited Mail - for events that occur in the Kingdom of Thailand, but only if you make your ticket order at a time that is sufficiently before the date of the event. If the event is in the Kingdom of Thailand, then you will only be able to use this method if you have a Kingdom of Thailand billing address. Expedited options will be offered through Thai Post or other third-party couriers as One Place Events sees fit.
- Print-at-Home (Mobile Ticket) - for events that occur in the Kingdom of Thailand, if the venue has installed and enabled equipment necessary to support this technology.
- Pick-Up at Venue – only available if the venue or event organizer offers this option
- Pick-Up at One Place Affiliate Retail Outlet – only available as One Place Events sees fit.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of human error or a transactional malfunction of this website or other One Place Events operated system.
Multiple Browser Windows
When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.
Limitation of Liability
License; Ejection and Cancellation; No Redemption Value
Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition
You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
You Are Subject to Search
Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some countries and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us, provided that even if such consent is obtained, any use of our trademarks and other intellectual property is subject to our written consent.