FAQ's

Find basic answers to your questions

  • For Sellers

  • How can One Place help promote my event?

    We do everything we can to highlight great events that our readership is interested in. We may be able to highlight your event in a unique way. To find out what options are available, please contact us through the Contact Us page or through the button at the bottom of your account dashboard.

  • What kind of payment options do you offer?

    Currently we offer Credit Cards (VISA/Mastercard), and Bank Transactions through Bangkok Bank, Kasikorn Bank, and Siam Commercial Bank (Online Banking, Mobile Banking, ATM, Counter Service).

  • How much does it cost?

    Our system is free to use. If you want to use our reservation system for free tickets, then there is also no cost. If you want to sell tickets that require using our payment gateway, there is a small per ticket Service Fee and also a per order Payment Processing Fee:

    SERVICE FEE (per ticket)

    Variable fee:
    6% + 15 THB
    (Note: Service Fees are also subject to applicable government taxes)

    Please check our the Seller Agreement on our User Agreements page for more details.

  • How do cash and bank payments work?

    We aim to provide a full range of local payment solutions to maximize the success of your event. In addition to credit cards we also accept the following payments:

    • ATM - customer downloads a receipt with a barcode, prints the paper, scans the barcode at a participating ATM machine, and deposits money
    • Counter Service - same as ATM, but in that case you show the barcode on your mobile phone screen at the bank (or on paper if you want to print), they scan and collect money
    • Mobile banking - a QR code appears on the screen during checkout. Customers just open their mobile banking app, select “Payments” then “Scan to Pay.” Just hold the screen over the QR code, and confirm when the payment confirmation screen appears.
    • Online Banking - the page will redirect to your bank website. Just login, confirm the amount, and complete payment
  • How do my guests receive their tickets?

    Right now we only offer e-tickets. They are available on the screen after purchase is complete. We also send tickets in an automatically generated email to the email address provided during checkout.

  • How do my guests receive their receipt / invoice?

    In the tickets email that we send to guests after confirming their payment, there is also a link to view/print receipt. We do not issue tax invoices, but we do provide an order summary based on your pricing structure to help you and your customers understand what they have paid. If customers require a tax invoice, they must do that directly through you (the event organizer). One Place is unable to assist with additional invoicing preparation or tax invoice issuing.

  • What if my guest loses their tickets?

    You can view and reissue tickets through your dashboard. Just go into “View Orders” and locate the order in question and click “reissue.”

  • Do you allow refunds?

    We are a platform for event organizers to connect with customers/attendees. Since we do not host our own events, our general policy is "no-refunds," but that doesn't stop you from offering whatever terms you wish separately. If you do have alternate terms, you must not mention that we endorse those terms or that One Place is responsible for honoring them. We do have the capability to assist with refunds in some situations, but we cannot refund any fees unless there is a transaction error caused by our system.

  • Do you allow ticket transfers or exchanges?

    Right now, it is not possible to modify the guest-list in the promoter dashboard. However, this is a change we are working on in the near future. Until then, nothing stops attendees from contacting you so you can manually make note on your guestlist (like changing a name or quantity). The contact details you provide are listed on your event page, so guests can contact you directly to communicate issues like this.

  • When can I request a payout?

    Our standard settlement terms are not sooner than 7 business days after the event has ended (bulk payment). We can try to work to accommodate special circumstances. For example, we may be able to settle soon after your event has ended, but if you have had any transactions less than 5-7 days before event date, the total amount may not yet be available and therefore you may incur greater banking fees. In the near future, we are also working to offer advance settlements, but we would need to verify you and your business to do that.

  • How can I receive payouts?

    Currently we can offer bank transfer to local banks in Thailand. If you look in the Profile area of your account, you will find the place to complete details regarding settlement. Please complete these details before your event ends to avoid settlement delays.

  • Can I collect VAT?

    In your dashboard, be sure to complete the profile section, which includes information about your company and how we can pay you. In that section, there is also an option that you can select to collect VAT if you are eligible. If you wish to collect VAT, you need to confirm your company details in the Profile area of your account. If you do select this option, the ticket calculator will give you options on how to structure VAT in your ticket price (inclusive or exclusive).

  • How can I make a change to my event post?

    In your dashboard, you will see a different area for each event you are organizing. There is a button that says “manage event” which will allow you to open a page where you can update all of the details related to your event. Be careful though, if you change the title, this can affect the event URL. If you do that, any link that you have pointing to the old URL will be invalid.

  • How do I change my ticket structure?

    The best way to make adjustments to your tickets after sales have started is to delete an old ticket and create a new ticket. If you don’t do this, you may have problems with total quantities. We also recommend keeping your calculation structure fixed through your sales campaign.

  • How do I set up multiple event times in a day?

    The event times in the event content are to help us advertise your event on our timeline. However, we will not advertise your event multiple times in a day. If your event has multiple times, you should select your start time as the start time of the first event in the day, and the end time should be the end time of the last event in the day (similar to operating hours). Then you can use ticket types to set up reservations at different times throughout the day. This structure will allow us to organize your guest list for each day by date, time, and guest name.

  • How far in advance can I sell tickets?

    You can sell tickets as far in advance as you want.

  • My customer paid and didn’t get thier tickets. What should I do?

    First, ask your customer for their Order ID and email address. The Order ID is referenced in all of our email communications with your customers. You should be able to use their Order ID together with their email to check the problem in your Event Orders, Guest List, or Account Page. If you still can’t fix the problem, please Contact Us with an Order ID reference and we will do our best to help!

  • Can you assist with refunds for special circumstances?

    In certain circumstances, we may be able to assist with a refund, although special charges may apply, and service fee and payment processing fee are never refundable (reference User Agreements). In this case, you must ask your customer for their Payment ID and Order ID, which are both included in the tickets email they received when confirming a booking.

  • I’ve found an bug/error. What should I do?

    Sometimes small bugs do happen. Please Contact Us with a description of the problem, and we will get it fixed it as soon as possible.

  • Is your site safe?

    We have a significant amount of security in place to ensure a safe user experience. We minimize the amount of information that we collect from you. Our site also features SSL encryption. Our Payment Gateway also uses PCI compliance when processing transactions, and we never store any of your customers’ payment details on our servers. Please check our User Agreements for more information about how we protect your information and how we might use your information to improve our services.

  • For Buyers

  • Can you issue a Tax Invoice?

    We do not issue tax invoices. Since we act as an agent for event organizers, we encourage you to contact the event organizer directly to request a tax invoices. The main contact for your event should be available through the event page and through your receipt that was included with your tickets confirmation email.

  • How do cash and bank payments work?

    We aim to provide a full range of local payment solutions to maximize the success of your event. In addition to credit cards, we also accept the following payments:

    • ATM - customer downloads a receipt with a barcode, prints the paper, scans the barcode at a participating ATM machine, and deposits money
    • Counter Service - same as ATM, but in that case you print the barcode, take it to the bank, and they will scan and collect money
    • Mobile banking - a QR code appears on the screen during checkout. Customers just open their mobile banking app, select “Payments” then “Scan to Pay.” Just hold the screen over the QR code, and confirm when the payment confirmation screen appears.
    • Online Banking - the page will redirect to your bank website. Just login, confirm the amount, and complete payment
  • How do I get more information about an event?

    The contact information provided by event organizers is displayed on the event page. Please contact event organizers directly for any inquires related to events.

  • Is my ticket confirmed?

    Please check your email. If you have completed a successful payment and if you provided the correct email address on checkout, you should have received an email to confirm your tickets including an order summary. If you don’t have any email, or you’re not sure that your payment was confirmed, please contact the event organizer to check if your booking was successful.

  • I’ve found a bug/error. What should I do?

    Sometimes small bugs do happen. Please Contact Us with a description of the problem, and we will get it fixed it as soon as possible.

  • Are payments secure on your site?

    Most of our payment types are processed directly through your bank website. For credit cards, your information is never stored on our servers. Our site uses SSL encryption (https) to communicate directly with a payment gateway using Omise to process cards. Omise maintains PCI compliance when processing transactions, and you can find more information about their security here. We also minimize the amount of information that we collect from you. Please check our User Agreements for more information about how we protect your information.

  • Is your site safe?

    We collect as little information about you as possible. Please check our User Agreements for more information about how we protect your information, and which we might collect and use to improve our services.

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